Q: I’ve never purchased a headstone before. Where do I start?
A: You’ve come to the right place. At Walker Monument, we are committed to assisting you through the entire process. We will assist you in understanding the regulations and restrictions of the cemetery where the stone will be installed, and will provide you with a large selection of sizes, shapes, and granite colors to fit your taste, style, and budget. Call, email, or visit our showroom. We will greet you with friendly, no-pressure service and will be happy to answer any questions you have. Our goal is to provide you with the highest-quality product to fit your needs and budget.
Q: What shapes and sizes are available?
A: We have many standard shapes and sizes of in-stock granite to choose from. There are two main types of headstones to choose from – grass markers and upright monuments. Grass markers are typically installed flat, flush with the grass (required by some cemeteries), or poured on a slight slope. Upright monuments come in several different shapes, from standard vertical-faced, to slants, hearts, ovals, teardrops, and other shapes. Take a look at our gallery of completed work for examples of what is available.
Q: How much does a monument or headstone cost?
A: Pricing is determined by the size, shape, and granite color. We have infant-size stones that start as low as $325. Single stones (for one person) start at $769. Companion stones (for two people) start at $1,312. This pricing includes the stone, engraving, concrete, and installation in cemeteries within a 100-mile radius of Orem, Utah. We also stock many larger sizes and specialize in custom, one-of-a-kind styles and shapes to fit any taste or budget. Feel free to call, email, or stop by our showroom for a no-pressure, upfront, honest quote.
Q: How does the process work?
A: We begin by helping you select the size, shape, and granite color. Once that selection has been made we will write up an order that includes the information that you would like on
the stone and help you select a design, and collect a down-payment. Our in-house, experienced artist will then design your stone as you have requested, and we will send you a proof for your review and approval. If there’s something you would like to have changed, or an error or misspelling, it’s no problem. You just let us know, and we will gladly make the necessary changes until you are completely satisfied. Once you have approved and signed the proof, we collect the balance and engrave the stone, pour it in concrete, and install it in the cemetery. We will notify you by phone and by email when your stone has been completed and installed.
Q: How long does the process take?
A: The proof and approval process typically takes 1-2 weeks depending on the complexity of the design and how many revisions are requested. From the time that the design proof is approved the typical time to completion is 4-6 weeks depending on our workload, weather, time of year, etc.
Q: Is a concrete border required around my stone?
A: Typically, yes. The requirement of a concrete border (mow strip) is determined by the individual cemetery’s regulations. Most require a concrete border in order to protect the stone from damage by lawn mowers, trimmers, and other equipment. We do have all-granite options available, however, if you prefer it over a concrete border.
Q: What can I use to clean my stone?
A: Our recommendation is white vinegar followed by a generous rinsing with water. A plastic bristle brush is sometimes also helpful to loosen stubborn mineral deposits and hard water stains. If you don’t receive the results you are looking for with vinegar, the next option is a mixture of 4 parts water to 1 part Muriatic Acid. Muriatic acid can be found at most hardware or home improvement stores. Use caution – acid will burn skin and can eat or discolor the finish on the concrete mow strip. Rinse the stone and the concrete with water several times to make sure that all of the acid has been washed away. We also offer cleaning services for a nominal charge if you would like us to clean your stone instead.
Q: Can I purchase a headstone in advance before I or my loved one have passed away?
A: Absolutely. This is called a “pre-need” stone. Some of the advantages are that you can choose the design now and have the stone made in advance. You also pay today’s prices, which saves you from future price increases. We can either install the stone at the cemetery on your plot, if you prefer, we will store your stone until it is needed, at no charge. This is a service that is not offered by our competition. We will gladly place your stone in storage and keep it until it is needed, for free, be it for 1 year or 30+.
Q: Can you do custom designs and monument shapes?
A: Custom designs are our specialty. Our in-house artist (one of the owners of Walker Monument) is extremely talented and has over 25 years’ experience in design and monument building. We have thousands of designs on file that are 100% original to and copyrighted by Walker Monument. You will not find any low-quality designs here at Walker Monument or anything that has been stolen from our competitors. Take a look at our catalog and completed work and see the difference.
Q: What kind of accessories can I add to a headstone or monument?
A: We offer porcelain and enameled steel portraits that come with a lifetime, no-questions-asked warranty. If the portrait is ever damaged, fades, vandalized, etc. You just give us a call, and we will order a replacement and install it at no cost. We also have marble and granite flower vases for upright monuments and in-ground flower vases for grass markers. We also carry a large selection of military, service, and other medallions that can be inlaid into the granite.
Q: If I order a headstone online from another company and have it shipped, can you add the concrete and install it in the cemetery?
A: We can do this, but it typically ends up costing more than purchasing the stone directly from Walker Monument. You also have a local, trusted company that has been in the monument business for over 42 years standing behind your purchase.
Q: If I live too far away to visit your showroom, am I still able to order a stone?
A: Absolutely! We have many customers who purchase either over the phone or via email, without ever setting foot in our showroom. We have our catalog available on our website as well as many pictures of completed work. We respond very quickly to email and can make the experience very easy and convenient for you. We serve all areas of Utah and surrounding portions of Idaho, Wyoming, Nevada, and Colorado.
Q: Can you engrave a death date on a stone that is already installed in the cemetery?
A: Yes we can. We have portable equipment and can add death dates on-site at most cemeteries. Occasionally cemeteries require the stone to be removed so that the 2nd grave can be excavated. In cases like these, we are able to remove the stone from the cemetery, engrave the death date at our shop, and re-install the stone after the cemetery has backfilled and compacted the grave. Call or email us for pricing depending on the option that you need.
Q: I found the same design at one of your competitors. Why should I buy from Walker Monument?
A: If you found an identical design at one of our competitors, it is likely because they have copied or duplicated our design. All of our designs are original to Walker Monument and copyrighted. We believe in honesty and integrity and will not steal designs from competitors. Use caution when dealing with companies who do not respect the intellectual property of others.
The Ordering Process:
Thank you for choosing Walker Monument. We appreciate your business and look forward to helping you through the process of ordering and designing a monument for you or your loved one. We will write up your order with all of the information for your stone, and what you would like to have engraved on the stone. This will include:
- Name of the cemetery where the stone will be delivered and/or installed
- Color of granite
- Size and shape of stone
- Vases and/or holes in concrete border
- Design information
- Names, dates, and other lettering
- Direction the stone is to face (East or West)
- Instructions for concrete (poured flat, on a slope, etc.)*
- Portraits, VA Plaques, Hero Medallions, or other items to be inlaid or attached to the stone
* If you have plots that are double-deep instead of side-by-side please be sure to notify us. This will help us ensure that the stone that you order will fit within the size restrictions of your plot. Also, please be sure that your plots allow for raised
and/or upright stones if this is the type of stone that you are ordering. Many cemeteries have sections that require stones to be flat/flush with the grass. If you are unsure please let us know and we will contact the cemetery and verify their requirements and restrictions.
The Payment Process:
We typically request a 50% deposit of the total cost of the order to get started with the design and proof approval process. We accept cash, personal and cashier checks, VISA, Mastercard, Discover, American Express, and debit cards.
Payment of the balance of the order is required at the time that the proof is approved. Payment in full is required before any engraving is started, since each order is custom and cannot be re-used or re-sold after the stone has been engraved.
The Proof Approval Process:
After a deposit has been paid we will begin the design work on your order. Please allow ____ days for you to receive your first proof. We typically send proofs via email. If you would like the proof mailed, or would like to stop in at our office to review the proof, please let us know, and we will be happy to accommodate you.
We ask that you carefully review the proof to make sure that names are spelled correctly, the dates are correct, other words are
spelled correctly and have correct punctuation, and that the design and layout is correct and to your liking. You can notify us of any necessary changes or corrections via phone, email, or in person. We will make any requested changes and send you a new proof for approval. Once you have carefully reviewed the proof and verified that everything is correct and to your liking, we will have you sign the approved proof and return a signed copy to us. This can be done by printing, signing, scanning, and emailing the proof back to us. If this is inconvenient you are welcome to stop by our office and sign the file copy, or you can print and sign the proof and send us a picture of the signed proof with your cell phone.
The Production Process:
We have many orders
in production at any given time. Production time starts when the proof has been approved and the order has been paid in full. Currently our production times are _____ to _____ weeks from the date of proof approval and final payment for in-stock granite. Production times can vary depending on time of year, weather, special/custom orders, and other factors.
If you want your order completed by a specific date, please be sure to notify us at the time that the order is placed. If your request is within our current production times and we are confident that we can complete your order by the requested date we will do our best to do so. Rush and/or expedited orders are available at an additional cost to cover overtime and other expenses.
The Installation Process:
After the design and lettering have been engraved on the stone we will pour the concrete border on the stone here at our shop. The completed stone and concrete are then transported to the cemetery and installed by us. We will contact the cemetery in advance and coordinate with them for the location and placement of the stone.
When your stone has been completed and installed in the cemetery, we will call and email you to notify that it has been installed. We welcome your feedback and appreciate the opportunity to serve you. If you need anything or have any concerns, please feel free to call or email us at any time. We want to do everything we can to ensure your complete satisfaction.